![]() The specifying questions you ask can be generalized across most any analytic trouble shooting effort (IT, mechanical, relationships, etc.). We get more specifics by asking the right questions. I have a decent bit of working knowledge on VMware View that can carry me through most troubleshooting, but a more specific understanding of the problem limits the depth of memory (and overworking of already tired neurons) I need to get to the solution. In this case, the opening trouble statement from the customer was pretty simple: “Domain account logons to VMware View desktops is slow and/or or doesn’t complete.” SpecifyĪs this was a new customer to me, the opening trouble statement pretty much covered the extent of my knowledge of their particular environment. It may seem simplistic or silly, but a trouble statement verbally stated or written makes sure everyone involved in troubleshooting is actually troubleshooting the same issue, not chasing down tangents, unrelated symptoms, etc. That is, what exactly is the problem we are trying to solve? The better your trouble statement, the quicker you can zero in on what or where the problem may be. The first step in the method is to define the trouble statement. The Keppner-Tregoe Analytic Trouble Shooting method was used by NASA to help land Apollo 13, and has been identified by ITIL/ITSM as a recommended problem solving technique. The Keppner-Tregoe methodology dates back to the 1950’s and has been used worldwide by corporate, government and other institutions to solve problems and make sound decisions. My troubleshooting approach is borrowed from the Kepner-Tregoe process for Analytic Trouble Shooting as written about in their book The New Rational Manager. If you want to learn a bit about a tried and true methodology for problem solving, read on! If you’re not interested in the lesson, scroll to the bottom for the probable causes and solution to my particular issue. I’m going to lay out my troubleshooting methodology for you, with some VMware View specific examples. A little bit of Googling may eventually get you to an answer for a particular problem, but having a firm troubleshooting process will help in all situations. If you strongly suspect a root cause to a problem, check the solution before digging in to analytic troubleshooting. Following a rigid methodology may be overkill for many troubleshooting situations. I suspect the problem is a fairly common one so I thought I might share my troubleshooting methodology and the solution that got the login time back to normal. To speed up installation, and to avoid numerous problems, copy the win98 folder to a folder on the hard drive (such as c:\win98) and then run setup from there.I did a bit of troubleshooting today for a customer who was experiencing very slow logon times to VMware View desktops running Windows XP. You may need to disable various acceleration features first, or consider emulators like x86Box or PCem. Note: VMWare and VirtualBox can be problematic with Windows 9x. ![]() All others require an appropriate Windows 98 Boot Floppy. Important: Only the OEM Full version is bootable. This will allow systems as old as the 80386 with 8MB of RAM to run Windows 98 (although this will be far from optimal) Hardware requirements can be bypassed in the setup with the undocumented /nm setup switch. The last version of Microsoft Office capable of running on Windows 98 is Office XP. Other available upgradeable components include DirectX 9.0c, Windows Installer 2.0, GDI redistributable, Remote Desktop Connection (XP 5.1), and Text Services Framework. The last version of Internet Explorer that can be installed on 98 SE is 6.0. The Visual C 2005 runtime is the last to carry Windows 98 support. Windows 98 Second Edition can be updated with the Microsoft. Windows Media Player 6.2 was also shipped replacing the old classic Windows 3.x/95 "Media Player" that originated with the Windows 3.0 MMC Extensions. ![]() DirectX 6.1 was also included with DirectSound improvements. Internet Explorer 4.0 was also upgraded to 5.0 and Internet Connection Sharing made its debut. Windows 98 Second Edition is an update to the original Windows 98 that includes improved modem and sound/audio card support through the Windows Driver Model, improved USB support, Wake on LAN support, FireWire DV camcorder support, and SBP-2 Mass Storage device support.
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